100% Satisfaction Guarantee If for any reason you're not completely satisfied just give us a call at (888) 694-0220. A tech support person will help fix the problem you're having. We find that most problems can be solved in about 5 minutes. If tech support can't correct the problem, or you still want to return it for any reason, tech support will provide you with return instructions. You must follow the return instructions given by tech support and include the completed RMA form with your item to avoid having the return refused or a restocking fee.
TO HELP PREVENT ANY CONFUSION, PLEASE NOTE THE FOLLOWING: - All returns must be made within 30-days of your purchase to qualify for the 100% Satisfaction Guarantee Policy.
- Items not returned in original condition (including removed warranty labels) may be:
- Returned back to you or
- A restocking fee of 20% or more will be charged.
- Any missing items will be charged as if you purchased it on our web site. (i.e. If it sells for $19.99 we will take $19.99 off the return amount)
- We do not refund shipping fees you originally paid when purchasing or what you paid to return it.
- For Warranty Exchanges: please also include your purchase invoice showing proof of insurance
- Remember, you must follow the process above to obtain a RMA number because If we don't know who sent the item we can't credit your account.
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